Self Help and Guides
Quick links and common how-to’s. If you need help, leave us a service request.
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Control Everything
You’re already an expert at keeping a busy home or business running. Imagine what you could do with a handheld command center to manage and protect it.
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Before You Start
- Call the Monitoring Station: 403-380-3361 or Toll Free: 1-855-380-3361 and ask to put your system on test (have your account info ready).
- Watch battery polarity, installing batteries backwards can damage devices.
- If you are unsure, stop and call our office.
Choose your device
Click the picture that matches your device to see the battery and steps.
Panels and Keypads
Door and Window Sensors
Keyfobs and Panic Buttons
Other Sensors
Ajax
Do not change the batteries of this product. Call to book an appointment.
Alula
You will need a 6VDC 2.5Ah NiMH Battery
- Before changing the battery, unplug your device.
- Find the tab at the top of the device.
- Press in the tab and pull off the cover.
- Locate the battery connector wires.
- Remove the little white battery connector.
- Remove and replace battery.
- Place the battery connector into the terminal.
- Starting at the bottom, replace the cover on the base. Press in until you hear a click.
- Plug your device back in.
Simon XTi, XTi-5
You will need a Small Flat Head Screwdriver and a Simon XTi Battery
1. Before changing the battery of your device, please unplug the transformer.
2. Find the notches on the bottom corners of the device.
3. Place the screwdriver tip in the notches and pry off the cover.
4. Locate the two tabs at the top of the device. Lift both tabs at once to remove the device from the base.
5. Locate the battery.
6. Pinch the end of the wire and remove it from its connection.
7. Remove the battery.
8. Place a new battery in the device (Simon XTi Battery).
9. Connect the battery wires to their connection.
10. Replace the device on the base. Press in until you hear a click.
11. Replace the cover on the device. Press in until you hear a click.
12. After changing the battery, plug the transformer back in and reset the clock on the device.
Simon XT
You will need a 6V 1.2Ah SLA Battery
- Before changing the battery of your device, please unplug the transformer.
- Find the tabs at the top of the device.
- Press in the tabs and pull off the cover.
- Locate the battery
- Remove the wires from the battery terminals.
- Attach the wires to a new battery (6VDC 1.2Ah SLA), ensuring the red and black wires match up with the terminals of the same colour.
- Place the battery back in the slot.
- Replace the cover on the base. Press in until you hear a click.
- After changing the battery, plug the transformer back in and reset the clock on the device.
Simon 3
You will need a Small Flat Head Screwdriver and a 6V 1.2Ah SLA Battery
- Before changing the battery of your device, please unplug the transformer.
- Push in the tab at the top of the device and remove the outer cover.
- Find the tab on the inside of the slot at the top and push it up with the screwdriver.
- Pull apart the cover and the base.
- Locate the battery cover.
- Unscrew the cover and pull out the battery.
- Remove the wires from the battery terminals.
- Attach the wires to a new battery (6V 1.2Ah SLA), ensuring the red and black wires match up with the terminals of the same colour.
- Place the battery back in the slot and screw on the cover. Note the hole in the side of the cover for the wires.
- Replace the cover on the base. Press in until you hear a click.
- Replace the outer cover on the base. Press in until you hear a click.
- After changing the battery, plug the transformer back in and reset the clock on the device.
NetworX (NX)
You will need a 12VDC 4Ah or 7Ah SLA Battery
1. Unlock the Cover and Open the device (The key is often left on the top of the panel.)
2. Locate the battery.
3. Remove the wires from the battery terminals.
4. Attach the wires to a new battery (12VDC 4Ah or 7Ah SLA Battery) ensuring the red and black wires match up with the terminals of the same colour.
5. Place the battery back in the case.
6. Close and lock the cover.
DSC
You will need a 12VDC 4Ah or 7Ah SLA Battery
1. Unlock the Cover and Open the device (The key is often left on the top of the panel.) The panel may have screws on the side instead of a lock.
2. Locate the battery.
3. Remove the wires from the battery terminals.
4. Attach the wires to a new battery (12VDC 4Ah or 7Ah SLA Battery) ensuring the red and black wires match up with the terminals of the same colour.
5. Place the battery back in the case.
6. Close and lock the cover.
Ultrasync
You will need a 12VDC 4Ah or 7Ah SLA Battery
1. Unlock the Cover and Open the device (The key is often left on the top of the panel.) The panel may have screws on the side instead of a lock.
2. Locate the battery.
3. Remove the wires from the battery terminals.
4. Attach the wires to a new battery (12VDC 4Ah or 7Ah SLA Battery) ensuring the red and black wires match up with the terminals of the same colour.
5. Place the battery back in the case.
6. Close and lock the cover.
Can't find your panel?
Text or email us a photo of your panel and we’ll tell you what it is and what battery it uses.
Resolution (RE101)
You will need a CR123A Battery
1. Remove the cover, pressing in from the side with the larger tab. Be careful not to damage the spring inside the device.
2. Locate the battery.
3. Gently remove the battery. You may use a small flathead screwdriver if this proves difficult.
4. Note the battery terminals (+, -). Putting Batteries in Backwards can damage the Device.
5. Place a new battery in the device (CR123A).
6. Starting from the side with the smaller tab, replace the cover on the device. Press in until you hear a click.
Micro Door Sensor (TX-1012-01-1)
You will need a small flat head screwdriver and a CR2032 Battery
1. Find the notches on the top corners of the device.
2. Using the screwdriver, pry off the cover of the device. The easiest way is to insert the top of the screwdriver in the notch and twist.
3. Remove the cover.
4. The device has an inner cover, remove this by popping it off with the screwdriver as well.
5. Carefully remove the circuit board.
6. Gently remove the battery.
7. Note the battery terminals (+, -). Putting in a battery reversed can damage the device.
8. Place a new battery in the device (CR2032).
9. Place the circuit board in the device and replace the inner cover.
10. Place the cover back on the device
Nano Door Sensor (RE122)
You will need a small flat head screwdriver and a CR1632 Battery
1. Insert the screwdriver into one of the notches on the corners of the device and pry off the cover.
2. Locate the battery.
3. Gently slide out the battery.
4. Note the battery terminals (+, -). Putting in a battery reversed can damage the device.
5. Place a new battery in the device (CR1632).
6. Replace the cover on the device, ensuring the corners match up.
7. Press in until you hear a click.
Plunger (ION-PLUNGER)
You will need a CR1620 Battery
1. Remove the plunger gently from the door before changing the battery.
2. To remove the blue lid, squeeze, twist, and pull it off.
3. Locate the battery
4. Gently slide out the battery. You may use a flathead screwdriver if this proves difficult.
5. Note the battery terminals (+, -). Putting in a battery reversed can damage the device.
6. Place a new battery in the device (CR1620).
7. Replace the lid on the device, making sure that it is seated in all the way. Then return the device to the door.
E-Series (TX-E201)
You will need a CR2032 Battery
1. Depending on the orientation of the sensor, you may have to pull up or down to remove the cover.
2. Locate the battery.
3. Gently remove the battery. You may use a small flathead screwdriver if this proves difficult.
4. Note the battery terminals (+, -). Putting Batteries in Backwards can damage the Device.
5. Place a new battery in the device (CR2032).
6. Replace the cover on the device. Press in until you hear a click.
DesignLine Door Contact (TX-1010-01-1)
You will need a small flathead screwdriver and 2 x CR2032 Batteries
1. Find the notch at the top of the device.
2. Using a screwdriver, pry off the cover of the device.
3. Gently remove the batteries.
4. Note the battery terminals (+, -). Putting Batteries in Backwards can damage the Device.
5. Place new batteries in the device (2 x CR2032).
6. Replace the cover on the device. Press in until you hear a click.
Saw (60-670-95R)
You will need 2 x AAA Batteries
1. Press in the tab and remove the cover from the base.
2. Locate the batteries.
3. Gently remove the batteries.
4. Note the battery terminals (+, -). Putting Batteries in Backwards can damage the Device.
5. Place new batteries in the device (2 x AAA).
6. Note the hook on the back end of the device.
7. Starting from the side with the hook, place the cover back on the device.
8. Press in until you hear a click.
Recessed Door Contact (TX-E221)
You will need a small flat head screwdriver and a CR2 Battery
1. You do not need to remove the contact from inside your door to change the batteries. Insert the screwdriver into the notch on the cover of the device and pry it off.
2. Gently remove the circuit board from the device.
3. Locate the battery. Note that the battery can only be removed on one side due to the metal that holds it in place.
4. Gently remove the battery.
5. Note the battery terminals (+, -). Putting Batteries in reversed can damage the device.
6. Place a new battery in the slot (CR2).
7. Note the indents on the inside of the device. Replace the circuit board in the device by sliding it into the indents.
8. Replace the cover on the device. Press in until you hear a click.
DesignLine Recessed Door Contact (TX-1510-01-1)
You will need a small flat head screwdriver and a CR2032 Battery
1. You do not need to remove the contact from inside your door to change the batteries. The cover may be screwed in. If it is, remove the screws.
2. Remove the cover by inserting a flathead screwdriver or a coin into the notch and twisting it.
3. Gently remove the circuit board from the device.
4. Locate the battery.
5. Gently remove the battery.
6. Note the battery terminals (+, -). Putting in the battery reversed may damage the device.
7. Place a new battery in the slot (CR2032).
8. Replace the circuit board in the device.
9. Screw the cover back on.
Designline Overhead Door Tilt (TX-8010-01-1)
You will need a small flathead screwdriver and a CR2032 Battery
1. Remove the cover by pressing the screwdriver into the slot on the bottom of the sensor and twisting it 90 degrees.
2. Locate the battery.
3. Gently pry out the battery by placing the screwdriver in the slot between the battery and the metal clip.
4. Note the battery terminals (+, -). Putting Batteries in Backwards can damage the Device.
5. Place a new battery in the device (CR2032) with the + sign facing out.
6. Replace the lid on the device, making sure the tamper switch is aligned with the plastic tamper tab. Press in until you hear a click.
E-Series Overhead Door Tilt (TX-E401)
You will need a small Philips screwdriver (looks like an x) and a CR123A Battery
1. Locate the screw at the base of the device and unscrew.
2. Remove the cover, pulling from the side with the screw hole.
3. Gently remove the battery from the terminal.
4. Note the battery terminals (+, -). Putting Batteries in Backwards can damage the Device.
5. Place a new battery in the device (CR123A).
6. Ensuring that the hooks go in first, replace the cover on the device.
7. Screw the cover back in.
Can't find your door or window sensor?
Text or email us a photo of your sensor and we’ll tell you what it is and what battery it uses.
Micro Keyfob (600-1064-95R)
You will need a small flat head screwdriver and a CR2032 Battery
1. Find the notch at the bottom corners of the device.
2. Using the screwdriver, pry off the cover of the device.
3. Remove the plastic cover and gently remove the circuit board from the rubber cover.
4. Gently remove the battery.
5. Note the battery terminals (+, -). Putting in a battery reversed can damage the device.
6. Place a new battery in the device (CR2032).
7. Place the rubber cover back on the circuit board, ensuring the corners match up, and place it back in the plastic cover.
8. Press in the two sides of the plastic cover until you hear a click.
9. Test the buttons. If the device is functional, the light will blink when you press a button, and arm or disarm your alarm system.
E-Series Keyfob (TX-E101)
You will need a key and a CR2032 Battery
1. Use the key to press in the tab at the top of the device.
2. Slide off the metal top.
3. Place the key in the notches on the top corners of the device and pry open the cover (easiest if you twist the key).
4. Remove the plastic cover and gently remove the circuit board from the rubber cover.
5. Gently remove the battery.
6. Note the battery terminals (+, -). Putting in a battery reversed can damage the device.
7. Place a new battery in the device (CR2032).
8. Place the rubber cover back on the circuit board, ensuring the corners match up, and place it back in the front half of the plastic cover.
9. Place the back half of the plastic cover back on the device and press in until you hear a click.
10. Slide the metal top back on to the device and press it in place.
Personal Panic Device (TX-4200-01-1)
You will need a small Philips screwdriver (looks like an x) and a CR1632 Battery Your Panic May Look Like a Watch or a Necklace
1. Unscrew the bottom of the device.
2. Remove the bottom and the rubber wristband or Necklace Strap.
3. Gently remove the circuit board
4. Gently remove the battery from its connections.
5. Note the battery terminals (+, -). Putting in a battery reversed can damage the device.
6. Place a new battery in the device (CR1632).
7. Place the circuit board back in the plastic cover, ensuring the lights line up with the slots on the cover.
8. Replace the rubber wristband pieces or Necklace Strap and the base of the device.
9. Screw in the base.
10. Test the device by pressing the button. A light will blink to signal the device is operational.
Can't find your fob or panic button?
Text or email us a photo of your fob and we’ll tell you what it is and what battery it uses.
Glass Guard (60-462-10-319.5)
You will need a 1/2 AA Battery
1. You do not need to remove the glass guard to change the battery. Squeeze the cover at the top and pull it off of the base.
2. Locate the battery.
3. Gently remove the batteries.
4. Note the battery terminals (+, -). Putting in a battery reversed can damage the device.
5. Place a new battery in the device (1/2AA).
6. Ensuring the hook goes in first, replace the cover on the device.
7. Press in until you hear a click.
Glass Break (60-873-95)
You will need 2 x CR123A Batteries
1. Pop off the cover, pulling from the side with the light and microphone.
2. Remove the cover and locate the batteries.
3. Gently remove the batteries.
4. Note the battery terminals (+, -). The two battery terminals have the positive sides facing each other. Putting in a battery reversed can damage the device.
5. Place new batteries in the device (2 x CR123A).
6. You will see a light blink to signal that the device is operational.
7. Replace the cover on the device.
8. Press in until you hear a click.
Motion (60-807-95R)
You will need a 2 x AA Battery
1. Find the tab at the top of the device.
2. Press the tab in and pull the cover away from the base.
3. To remove the cover, locate the three tabs, two at the top and one on the bottom, and press all three at once to pull off the cover. Be careful not to touch the little black square on the inside of the device as this will interfere with the motion detector’s effectiveness.
4. Locate the batteries.
5. Gently remove the batteries.
6. Note the battery terminals (+, -). Putting in a battery reversed can damage the device.
7. Place new batteries in the device (2 x AA).
8. Replace the cover on the device. Press in until you hear a click.
9. Place the cover back on the base. Press in until you hear a click.
10. The light will turn on to signal that the device is operational.
E-Series Motion (TX-E721)
You will need a CR123A Battery
1. Find the tab at the top of the device.
2. Press the tab in.
3. Pull the cover away from the base. Be careful not to touch the little black square on the inside of the device as this will interfere with the motion detector’s effectiveness.
4. Locate the batteries.
5. Gently remove the batteries.
6. Note the battery terminals (+, -). Putting in a battery reversed can damage the device.
7. Place a new battery in the device (CR123A).
8. Ensuring that the hooks go in first, replace the cover on the device.
9. Press in until you hear a click.
Resolution Motion (RE110P)
You will need a CR123A Battery
1. Find the tab at the base of the device.
2. Press the tab in.
3. Pull the cover away from the base. Be careful not to touch the little black square on the inside of the device as this will interfere with the motion detector’s effectiveness.
4. Locate the batteries.
5. Gently remove the batteries.
6. Note the battery terminals (+, -). Putting in a battery reversed can damage the device.
7. Place a new battery in the device (CR123A).
8. Ensuring that the hooks go in first, replace the cover on the device.
9. Press in until you hear a click.
E-Series Flood/Freeze (TX-E611)
You will need a VERY small Philips screwdriver (shaped like an x) and a CR2450 Battery
1. The device may or may not have a cover, if there is a cover, unscrew and remove it.
2. Remove the three rubber tabs on the bottom of the device.
3. Remove the three rubber tabs on the bottom of the device.
4. Remove the cover and locate the battery.
5. Gently remove the battery from its connections. You may use the screwdriver if this is difficult.
6. Place a new battery in the device (CR2450). Note the battery terminals (+, -). Putting in a battery reversed can damage the device.
7. Replace the cover on the device and line up the screw holes. Press in until you hear a click.
8. Place the screws in their holes and screw them in
9. Press the rubber tabs back into the holes.
Low Temperature Sensor (60-744-95R)
You will need 2 x AAA Batteries
1. Press in the tab and remove the cover from the base.
2. Locate the batteries.
3. Gently remove the batteries.
4. Note the battery terminals (+, -). Putting Batteries in Backwards can damage the Device.
5. Place new batteries in the device (2 x AAA).
6. Note the hook on the back end of the device.
7. Starting from the side with the hook, place the cover back on the device.
8. Press in until you hear a click.
Heat Sensor (HDX-135, HDX-200, HDX-135Z)
You will need a CR123A Battery
1. Twist the cover counterclockwise and remove it.
2. Locate the battery.
3. Gently remove the battery from its connections.
4. Note the battery terminals (+, -). Putting in a battery reversed can damage the device.
5. Place a new battery in the device (CR123A).
6. Place the cover back on the base.
7. Twist clockwise until you hear a click.
Carbon Monoxide Detector (600-6520-95)
You will need 3 x AA Batteries
1. Slide the device sideways off the base.
2. Locate the batteries.
3. Gently remove the batteries.
4. Note the battery terminals (+, -). Putting in a battery reversed can damage the device.
5. Place new batteries in the device (3 x AA). The device will beep to signal it is operational.
6. Slide the device back on to the base.
Firefighter (SLX-AD-T3)
You will need a CR123A Battery
1. The firefighter will be mounted adjacent to your smoke detector. Find the tab at the base of the device.
2. Press the tab in.
3. Pull the cover away from the base.
4. Locate the battery.
5. Gently remove the battery from its connections.
6. Note the battery terminals (+, -). Putting in a battery reversed can damage the device.
7. Place a new battery in the device (CR123A).
8. Ensuring that the hooks go in first, replace the cover on the device.
9. Press in until you hear a click.
Smoke Detector (TX-6010-01-1)
You will need a 2 x CR123A Batteries
1. Twist the cover counterclockwise and remove it.
2. Slide off the cover of the battery slot. (The compartment marked with the warning sign)
3. Gently remove the batteries.
4. Note the battery terminals (+, -). Putting in a battery reversed can damage the device.
5. Place new batteries in the device (2 x CR123A).
6. Replace the cover on the battery slot.
7. Note the three notches on circumference of the device and the small node at the top.
8. Line the node up with the arrow on the inside of the base.
9. Press the cover onto the base and twist clockwise until you hear a click.
Smoke/Freeze Detector (SDX-135Z)
Do not change the batteries of this product. If the batteries have expired you must replace the smoke detector.
Z-Wave Deadbolt
You will need an Alan or a Philip’s screwdriver depending on the screws in your device and 4 x AA Batteries
1. Unscrew the three screws on the two sides and bottom of the device.
2. Remove the cover.
3. Remove the battery pack on the inside of the device.
4. Remove the batteries.
5. Note the battery terminals (+, -). Putting in a battery reversed can damage the device.
6. Place new batteries in the battery pack (4 x AA).
7. Place the battery pack back in the device. Make sure the arrows on the top are facing toward the door.
8. Replace the cover and screw it back in.
Can't find your device?
Text or email us a photo of your device and we’ll tell you what it is and what battery it uses.
Still stuck?
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