Privacy Policy
Last updated: February 20, 2026
Canadian Security Systems Ltd. respects your privacy and is committed to protecting your personal information in accordance with Alberta’s Personal Information Protection Act (PIPA). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with us, request services, or visit our website.
1. Information We Collect
We collect only the personal information necessary to operate our business and provide our services.
This may include:
Name, company name, and contact information
Service address and billing information
Phone numbers and email addresses
Alarm and monitoring account details
Access system user information
Payment details for billing purposes
Website usage information through cookies and analytics tools
We collect information directly from you when you:
Request a quote
Sign up for monitoring services
Contact our office
Submit a website form
Call or email us
We may also collect limited technical information automatically through our website, such as IP address, browser type, and pages visited.
2. How We Use Your Information
We use personal information only for purposes that are reasonable and necessary to operate our services, including:
Providing alarm, camera, access control, and monitoring services
Scheduling installations, inspections, and service calls
Processing invoices and payments
Maintaining and supporting customer accounts
Sending service reminders, important system updates, or compliance notices
Improving our website and user experience
Meeting legal, insurance, or regulatory requirements
We do not use your personal information for unrelated marketing purposes without consent.
3. Disclosure of Personal Information
We do not sell, trade, or rent personal information.
We may disclose information only when necessary to:
Certified monitoring stations involved in providing alarm or ULC fire monitoring services
Third party service providers such as cellular communication providers or payment processors
Contractors assisting with installation or service
Legal authorities when required by law
Protect our rights, property, or safety, or that of others
All third parties acting on our behalf are required to safeguard personal information in accordance with applicable privacy laws.
4. Consent
By providing personal information to us, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain services.
5. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law, insurance obligations, or regulatory requirements.
When information is no longer required, it is securely destroyed or permanently deleted.
6. Safeguarding Your Information
We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, misuse, or modification.
While we take reasonable precautions, no method of transmission over the Internet or method of electronic storage is completely secure.
7. Website Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website performance
Analyze website traffic
Support advertising and remarketing campaigns
We may use third party services such as Google Analytics or advertising platforms that collect anonymized usage data.
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
8. Access and Correction
You have the right to request access to personal information in our custody and to request corrections if it is inaccurate or incomplete.
Requests must be made in writing to the Privacy Officer listed below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the updated date.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:
Privacy Officer
Canadian Security Systems Ltd.
Website: www.canadiansecuritysystems.ca
Email: css@canadiansecuritysystems.ca
Magrath Office: 403-330-1724
Toll Free: 1-866-809-5479